Higher-value vendors — clinics, salons, law firms, anyone with more than one person taking appointments — need more than a single shared calendar. A dedicated "Manage Employees" module lets merchants add staff members and set individual availability for each one.
A single shared calendar simply doesn't work for a busy spa with three therapists or a clinic with several practitioners — which means those higher-value businesses go elsewhere unless your platform can handle real staff scheduling. This module is what makes your directory a credible option for them.
It also makes the vendor's own operations better, which is exactly what earns long-term loyalty: automated durations and buffer times eliminate double-bookings and scheduling headaches, giving multi-staff businesses a genuine reason to pay for — and stay on — a premium plan.