Handling Listing Claims

Admin Panel › Directory › Claimed Listings

When a business owner claims an existing listing on the website, the request appears here. See Claiming an Existing Listing for how claims are made.

Reviewing a claim

Each claim shows the listing (with its ID), the claimant's name, email address and phone number, and their message. Before approving, make sure the person really represents the business:

• Call the phone number shown on the listing (not the one in the claim) and ask for the person.
• Check that the email address uses the business's own domain, for example name@hudsonyoga.com rather than a free email service.
• For high-value listings, ask for a document such as a business registration or a utility bill.

Approving or rejecting

• Approve transfers the listing to the claimant and marks it as claimed. The claimant receives an email with a private link for managing the listing.
• The delete button rejects the claim. The listing does not change.